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About the Role:

A Hug Away Medical Supplies, Inc. is seeking an experienced Home/Durable Medical Equipment (H/DME) Coordinator with strong Brightree experience to oversee day-to-day medical supply operations. This role is designed for a hands-on DME professional who fully understands the intake-to-billing lifecycle, payer requirements, and compliance standards.

This is a key operational role, working on-site and closely with leadership to ensure accurate intake, efficient billing, regulatory compliance, and excellent patient service.

Core Responsibilities:

Brightree Patient Coordination:

Manage the complete DME workflow using Brightree, from referral intake to billing and collections.
Enter and validate patient demographics, physician documentation, CMNs, and supporting records.
Verify insurance eligibility, authorizations, and payer requirements prior to delivery.
Submit clean claims and resolve billing issues, denials, and follow-ups.

H/DME Operations & Inventory:

Oversee inventory tracking, expiration monitoring, audits, and vendor restocking.
Coordinate H/DME orders from intake to delivery and post-delivery follow-up.
Ensure accurate documentation for audits and payer reviews.

Compliance & Regulatory Oversight:

Maintain compliance with Medicare, DMEPOS standards, HIPAA, OSHA, and HQAA.
Ensure all operational logs, policies, and documentation are current and audit-ready.

Customer Service & Coordination:

Serve as a primary point of contact for patients, caregivers, and referral partners.
Address concerns promptly and conduct post-delivery satisfaction follow-ups.
Coordinate with vendors, delivery teams, and referral sources.

Reporting & Performance:

Prepare monthly reports related to inventory, billing performance, and revenue.
Support company initiatives and operational improvements.
Assist with credentialing, contracts, and vendor partnerships.

Marketing & Growth Support:

Support community outreach, referral relationships, and in-store education efforts.
Assist with initiatives tied to H/DME growth and operational expansion.

Required Qualifications:

2+ years of hands-on Home or Durable Medical Equipment (DME) experience.
Direct experience using Brightree for intake, documentation, and billing.
Strong working knowledge of Medicare DME guidelines and billing workflows.
Experience with eligibility verification, authorizations, and claim submission.
Proficiency in Brightree.
Highly organized, detail-oriented, and compliance-focused.
Ability to work independently in an office-based setting.

Compensation & Benefits:

Competitive hourly pay ($18–$23/hr).
Paid time off (PTO)/ vacation after 90 days.
Dental, vision, disability, and life insurance.
401(k) with 3.5% company match.
Performance-based bonus incentives.
Supportive, mission-driven, women-owned organization.
Opportunity to grow with an expanding DME operation.

About A Hug Away

A Hug Away Healthcare, Inc. is a women-owned healthcare organization serving Katy and Houston, Texas. With over 35 years of combined industry experience, we provide home health, hospice, and medical supply services rooted in compassion, quality, and integrity.

This role requires direct Brightree experience. Please do not apply if you have not worked with Brightree in a DME setting.

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